Retail Customer Service Tips

Customer service in a jewellery store

What do you do when a customer walks into your retail store? The answer to this might seem simple, yet how do so many sales staff get this simple fundamental so wrong?

When a customer enters your store, they are giving you a non-verbal signal that they are looking for something – they may want something specific, or they may just be browsing, but either way there is still an opportunity to make a sale. How you react to them will determine whether they buy an item (or a number of items) or walk out empty handed. There are some simple yet effective ways you can make sure you get a positive result from a customer entering your store.

Read the full article in Inside Retail here.

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Aaron Blackman is the CEO of Retail Express. Follow Aaron on Google+


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Date of Post: 2014-08-26

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