Retail Customer Service Tips

Customer service in a jewellery store

What do you do when a customer walks into your retail store? The answer to this might seem simple, yet how do so many sales staff get this simple fundamental so wrong?

When a customer enters your store, they are giving you a non-verbal signal that they are looking for something – they may want something specific, or they may just be browsing, but either way there is still an opportunity to make a sale. How you react to them will determine whether they buy an item (or a number of items) or walk out empty handed. There are some simple yet effective ways you can make sure you get a positive result from a customer entering your store.

Read the full article in Inside Retail here.

Visit www.retailexpress.com.au or call 1300 732 618

Aaron Blackman is the CEO of Retail Express. Follow Aaron on Google+

 

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Date of Post: 2014-08-26

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