One of the major challenges for Bags to Go with 27 stores across the country, was knowing what stock they had and in which store it was located. “Using the reporting features in Retail Express, we’re able to track our inventory much better and ensure that we never over or understock on our key selling lines” said Andrew.
Given their data is all in the cloud, there is no waiting for downloads and uploads to occur. All their inventory information is live data. Key staff can keep track of best sellers and move stock around as needed.
It’s certainly easier to retain existing customers than find new ones. Bags to Go can profile their customers as they come in store and then easily track and reward them with birthday vouchers or loyalty points.
In order to ensure a successful rollout to their 15 store network, Bags to Go were appointed with an expert Implementation Manager from Retail Express who was there to provide a structured program and answer all their questions.
“Once live, our staff were able to pick it up and learn as they went” said Andrew.