Slow checkout handovers
When BNPL runs outside your normal till flow, staff jump between screens, lines get longer, and customers lose confidence.
Retail Express
Retail Express keeps BNPL inside the till workflow. Take Zip at POS, accept Afterpay Card through supported integrated EFTPOS, split tenders when needed, and keep payment methods clear for end-of-day reconciliation.
Common pain points
When BNPL runs outside your normal till flow, staff jump between screens, lines get longer, and customers lose confidence.
If teams are unsure which BNPL path was used, returns become messy and customer service suffers.
Payment methods recorded inconsistently at POS create avoidable reconciliation work at the end of every day.
Retail Express
Retail Express keeps BNPL inside your standard payment experience so staff do not need to learn a second checkout process. This helps new team members get up to speed faster and keeps service consistent during peak trade.
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Retail Express supports Zip at POS so staff can complete payments quickly with customer app confirmation. Reference visibility on receipts and in reporting makes issue resolution easier when shoppers return or query a transaction.
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Retail Express supports Afterpay Card at POS when customers tap or insert via a supported integrated EFTPOS path (for example Tyro or other integrated providers). This is Afterpay Card acceptance through your terminal, not a separate Afterpay POS app.
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Let customers combine BNPL with cash or card on the same sale. This reduces abandoned purchases when shoppers want to part-pay and gives staff an easy way to complete transactions without workarounds.
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Retail Express helps your team follow clear refund paths for BNPL transactions so customers get faster resolutions and your staff spend less time troubleshooting exceptions.
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Keep BNPL payment activity visible in POS reporting so managers can review daily totals with confidence. This creates a stronger operational routine for multi-store teams and finance handover.
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Answers for retailers in Australia and New Zealand.
Running Zip or Afterpay outside the till creates handovers, refund confusion and cash-up mismatches. Retail Express keeps BNPL inside the normal payment screen so staff stay on one checkout process.
Retail Express has a Zip POS payment flow with customer confirmation in the Zip app. Transaction references stay visible for support and refunds.
Yes, as Afterpay Card through supported integrated EFTPOS terminals. Customers pay with their Afterpay Card on the terminal; Retail Express records the payment like other card tenders in that path. Confirm your terminal provider supports Afterpay Card during setup.
Yes. Use split tender on the Retail Express payment screen so part of the sale can go to Zip or Afterpay Card and the rest to cash or card.
Refund through the original payment pathway recorded on the sale. Keeping Zip and Afterpay Card distinct in POS reporting helps staff choose the correct refund path and reduces counter disputes.
Yes. Configure payment methods per store where needed and review BNPL activity in POS reporting so multi-store teams keep the same operational routine.
BNPL completes the sale now with repayments managed by Zip or Afterpay. Layby is a Retail Express store-managed payment plan with reserved stock. Offer the one that fits the customer and policy.
No. Ecommerce BNPL is handled in Shopify checkout rules. In-store, use Retail Express Zip or Afterpay Card at POS. Keep channel payment rules separate so refunds and reconciliation stay clear.
Keep checkout fast, refunds clear, and reporting reliable with BNPL workflows in Retail Express POS.