Hero Landscape

Retail Express

Cross-Store POS Selling for AU & NZ Retail

When the customer wants an item you do not have on the shelf, but another of your stores does, you should not lose the sale to phone tag. Retail Express lets staff sell stock from another store at the till, set source and fulfil on the sale, and keep the customer moving.

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Common pain points

Empty shelf should not mean a lost sale

Staff send the customer to another shop

Calling the other store, hoping stock is still there, and asking the customer to drive across town loses baskets and trust.

Stock sits in the wrong location

One outlet is overstocked while another turns people away for the same SKU, because the till only shows local on-hand.

Transfers happen outside the sale

Handwritten notes and separate transfer jobs break the sale record and make it hard to see what actually sold where.

Retail Express

How to choose the best POS system

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Z01 Find Stock
Advanced search

Find stock in another outlet at the till

In Retail Express POS, open Advanced Search, switch the outlet filter to the store that has stock, add the quantity, and bring the line onto your sale. Staff see where stock lives before they promise the customer a size or colour.

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Z02 Source Fulfil
Fulfilment tab

Set Source and Fulfil on the sale

On the Fulfilment tab, Source is the outlet the stock comes from and Fulfil is where it is picked up or sent from. You can edit one line or bulk-edit the sale. Outlet choices follow each user’s store permissions.

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Z03 Customer Waits
Internal transfer

Auto transfer when stores differ

When Source and Fulfil are different locations, Retail Express can create an ITO so stock is allocated at the source outlet and moves for that order. Same Source and Fulfil means no transfer is needed. Depth on transfer workflows: stock transfers.

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Z04 Unified Stock
Keep the sale

Customer stays at your till

The sale is attributed at your store while fulfilment runs from the stocking outlet. Customers pay where they are; you arrange pickup or delivery instead of sending them away. Dispatch detail: fulfilment & shipping. Network inventory: inventory management.

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Cross-Store POS Selling for AU & NZ Retail FAQ

Answers for retailers in Australia and New Zealand.

Yes. In Retail Express, staff use POS Advanced Search, switch the outlet filter to the store that has stock, add the item to the sale, then set Source and Fulfil on the Fulfilment tab. The customer pays at your till while stock is allocated at the other outlet.

In Retail Express, Source is the outlet the stock comes from. Fulfil is the outlet that picks or dispatches for the customer. Staff set both on the Fulfilment tab (per line or bulk edit). The list of outlets follows each user’s permissions.

Often yes. When Source and Fulfil are different outlets, Retail Express can create an internal transfer order (ITO) for that sale so stock moves for the order. When Source and Fulfil are the same, no ITO is needed. See stock transfers.

No for this workflow. Cross-store lines need a method such as Pickup, Delivery, or Warehouse Pickup, because the product is not sitting in your store for walk-out. Fulfilment usually flips away from Cash & Carry when stock comes from another outlet.

No. In Retail Express, any retailer with two or more stores, or a warehouse plus shops, can sell stock from another outlet at POS. For the wider multi-store platform (pricing, channels, group reporting), see multi-store retail.

Multi-store POS (also searched as multi store pos, multi store pos system, multi store pos software, or multi store point of sale) is the whole network: one product file, stock across outlets, transfers, and often ecommerce. That is covered on multi-store retail. Cross-store POS selling is the till workflow inside that network: sell an item that lives in another store without sending the customer away.

Yes. Separate from sale-driven ITOs, staff with Allow Transfers permission can send and receive stock from POS Transfers. That is for moving inventory between stores without ringing a customer sale. See stock transfers.

Not always. In Retail Express you can set Source to the stocking outlet and Fulfil to the store where the customer will pick up, or use Delivery so the goods go to them. The right Source/Fulfil pair drives whether an ITO is created.

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Stop losing sales to the wrong store

Sell from another outlet at POS · book a demo for your store network

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