Key Takeaways from the Retail Express & Tyro Webinar
Retail is entering a new phase of opportunity.
With improving consumer confidence and spending beginning to rebound, retailers who invest in smarter, connected technology are best positioned to grow. But as customer expectations rise, retailers need systems that not only process transactions—but also deliver seamless experiences across in-store and online channels.
That's exactly what we explored in our recent webinar with Tyro, where we discussed how integrated payments and connected retail systems help retailers streamline operations, reduce errors, and create better customer experiences.
If you missed the live session, you can watch the full recording here.
But first, here are the key insights retailers should know.
Retail is rebounding — but efficiency matters more than ever
The Australian retail landscape is showing encouraging signs of recovery.
According to the Australian Bureau of Statistics, retail sales grew 1.2% in June 2025, marking the strongest increase since March 2022. Combined with easing financial pressure and improving customer sentiment, retailers are seeing a renewed opportunity for growth.
At the same time, the way customers pay has shifted dramatically.
Today, card-based payments account for around 76% of all transactions. That means retailers who rely on disconnected payment systems or manual processes risk falling behind.
This is where integrated payment solutions become critical.
Why integrated payments matter for retailers
Many retailers still operate with standalone payment terminals, where staff manually enter transaction amounts into EFTPOS machines.
While it may seem like a small step, this manual process introduces significant operational challenges.
Integrated payments eliminate these issues by connecting your point-of-sale (POS) system directly with your payment terminal.
The benefits include:
1. Fewer payment errors
Manual entry mistakes happen more often than retailers realize.
Entering the wrong amount—even by accident—can lead to undercharging or overcharging customers. Integrated payments automatically push the transaction value from the POS to the terminal, significantly reducing human error.
In fact, retailers typically see around a 30% reduction in payment errors when switching to integrated payments.
2. Faster checkout experiences
Customers expect quick and seamless checkout experiences.
Manual payment entry slows things down, especially during busy trading periods. Integrated payments remove the extra step, allowing staff to complete transactions faster and keep queues moving.
For retailers, this means:
- Faster transactions
- Shorter queues
- Happier customers
3. Easier end-of-day reconciliation
Standalone terminals often create reconciliation headaches.
When your POS and payment systems operate separately, it becomes harder to match transactions at the end of the day.
With integrated payments, your POS becomes the single source of truth for sales and payment data. Everything is captured in one place, making reconciliation simpler and faster.
How Retail Express helps retailers work smarter
Retail Express was originally built by retailers, for retailers.
With over 20 years of experience and more than 4,000 retailers across Australia and New Zealand, Retail Express is designed to help businesses spend less time managing systems and more time focusing on customers.
Key capabilities include:
- Unified customer insights: Retail Express provides a 360-degree view of customer data, helping retailers better understand purchasing behavior and build stronger loyalty programs.
- Powerful inventory management: Retailers can manage stock across stores, warehouses, and locations in real time, ensuring accurate visibility and smarter purchasing decisions based on sales velocity, seasonal trends, inventory demand and more.
- Multi-store and franchise support: Retail Express is purpose-built for multi-store operations, giving retailers visibility across their entire network.
Retailers can:
- View live stock levels across stores
- Transfer inventory between locations
- Manage multiple accounting systems
- Control staff access with advanced security settings
The role of Tyro in connected retail
Retail Express has partnered with Tyro for nearly a decade to deliver seamless payment integration for retailers.
Tyro is one of Australia's leading payment providers, supporting more than 76,000 businesses nationwide with innovative payment solutions.
The key difference? Direct integration.
Unlike some payment providers that rely on middleware systems, Tyro connects directly to Retail Express, helping ensure faster processing and minimal checkout delays.
This direct connection helps retailers achieve:
- Faster transaction speeds
- Reliable payment performance
- A smoother customer checkout experience
Supporting true omnichannel retail
Today's customers move fluidly between online and in-store shopping.
That means retailers need payment solutions that support omnichannel experiences, where data flows seamlessly across every touchpoint.
With Tyro's omnichannel capabilities, retailers can:
- Accept payments in-store and online
- Manage transactions through a unified system
- Track customer purchasing behaviour across channels
- Process buy-online-return-in-store refunds easily
Each transaction includes a unique reference number, allowing staff to quickly locate purchases and process returns—regardless of where the purchase was made.
Real-time insights for better business decisions
Data is one of the most valuable assets for modern retailers.
Tyro's reporting tools provide real-time transaction and settlement data, which can feed directly into Retail Express.
Retailers gain visibility into:
- Transaction details
- Payment methods
- Store performance
- Settlement timing
- Refunds and reversals
For businesses managing multiple locations, this level of insight enables smarter decisions and better financial oversight.
Built for Australian retailers
Another major advantage of the Retail Express and Tyro partnership is local expertise.
Tyro is a proudly Australian payments provider, with local support teams available when retailers need assistance—whether that's troubleshooting a terminal or resolving settlement queries.
This local support model helps ensure retailers have reliable partners they can count on.
Watch the full webinar
Integrated payments aren't just about processing transactions—they're about creating connected retail experiences that drive efficiency, reduce friction, and unlock new opportunities for growth.
In our webinar with Tyro, we explored:
- How integrated payments reduce errors and improve operations
- The benefits of unified payment and POS systems
- Omnichannel payment strategies for modern retailers
- Real-world examples of connected retail experiences
Watch the full webinar recording to see how Retail Express and Tyro help retailers grow smarter.